This Privacy Policy applies to all users of the 12 Bingo platform at 12bingo.best, including registered members and visitors. It is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. By using the 12 Bingo platform, you acknowledge that you have read and understood this policy.
Who We Are — The Data Controller
12 Bingo is an online gaming platform licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Philippine Data Privacy Act of 2012, 12 Bingo is the personal information controller responsible for your personal data collected through the platform at 12bingo.best.
As a PAGCOR-licensed operator, 12 Bingo is subject to both the Data Privacy Act and the regulatory requirements of PAGCOR, which include obligations to collect and retain certain categories of player information. Where there is a tension between your privacy preferences and our regulatory obligations, our legal obligations under PAGCOR's licensing conditions take precedence — but we will always handle that data with care and in accordance with this policy.
12 Bingo has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. The DPO's contact details are provided in Section 13 of this policy. If you have any questions or concerns about how 12 Bingo handles your personal data, the DPO is your primary point of contact.
Personal Data We Collect
12 Bingo collects personal data from you in several ways — information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information obtained from third parties such as payment processors and identity verification services.
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, gender, nationality, Philippine residential address, email address, and active Philippine mobile number.
- Identity verification (KYC) documents: Government-issued photo ID (e.g., Philippine passport, driver's licence, UMID, SSS/GSIS ID, voter's ID), proof of address, and in some cases a selfie or video for biometric liveness verification.
- Payment information: GCash mobile number, Maya account details, bank account numbers (BDO, BPI, UnionBank, etc.), and Visa/Mastercard card details (card number, expiry, and CVV are handled by our PCI-DSS-compliant payment processors — 12 Bingo does not store raw card numbers).
- Communications: Messages, emails, and chat transcripts from your interactions with the 12 Bingo customer support team.
- Responsible gaming preferences: Any deposit limits, session limits, self-exclusion requests, or cooling-off preferences you set through your account.
2.2 Information Generated by Your Use
- Account activity: Login timestamps, game history, wager amounts, win/loss records, bonus redemptions, and session duration data.
- Device and technical data: IP address, device type and identifier, operating system, browser type and version, screen resolution, and referral URL.
- Location data: General geographic location derived from IP address, used to verify that you are accessing the platform from within the Philippines as required by our PAGCOR license.
- Cookies and similar technologies: See Section 6 for full details of cookies used by 12 Bingo.
2.3 Information from Third Parties
- Payment processors: Transaction status, reference numbers, and fraud screening results from GCash, Maya, and banking partners.
- Identity verification providers: Results of automated document verification and liveness checks performed by our third-party KYC provider.
- Fraud and anti-money laundering screening: Results of checks against sanctions lists and fraud databases as required by Philippine AML regulations.
Legal Basis for Processing Your Data
Under the Philippine Data Privacy Act, 12 Bingo must have a legal basis for each category of personal data processing. The primary bases on which we process your data are:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contract — necessary to fulfil the terms of your account agreement with 12 Bingo |
| Identity verification (KYC) | Legal obligation — required under PAGCOR licensing conditions and Philippine AML regulations |
| Payment processing | Contract — necessary to process deposits and withdrawals as requested |
| Game integrity monitoring | Legitimate interest — detecting and preventing fraud, cheating, and money laundering |
| Responsible gaming monitoring | Legal obligation and legitimate interest — PAGCOR requirements and player protection |
| Customer support | Contract — necessary to provide support services you request |
| Marketing communications | Consent — only where you have opted in to receive marketing from 12 Bingo |
| Platform analytics and improvement | Legitimate interest — improving the quality and security of the platform |
| Regulatory reporting | Legal obligation — reporting to PAGCOR and relevant Philippine authorities |
Your Data, Your Rights
The Philippine Data Privacy Act Protects You
Republic Act No. 10173 — the Data Privacy Act of 2012 — gives every Filipino data subject a set of rights over their personal information. At 12 Bingo, we take these rights seriously. Whether you want to see what data we hold on you, ask us to correct something that's wrong, or request that your account data be deleted after closure, our Data Protection Officer is here to help you exercise those rights.
The National Privacy Commission (NPC) is the government body that enforces the Data Privacy Act in the Philippines. If you believe 12 Bingo has mishandled your data and our DPO has not resolved your complaint to your satisfaction, you have the right to file a complaint with the NPC.
How We Use Your Personal Data
12 Bingo uses the personal data we collect for the following specific purposes:
- Account creation and administration: Setting up and maintaining your 12 Bingo account, processing login requests, managing your account settings, and communicating with you about account-related matters.
- Identity verification: Verifying that you are who you say you are, that you meet the age requirement of 18 years, and that you are located in the Philippines as required by our PAGCOR operating license.
- Transaction processing: Processing deposits to your 12 Bingo account, processing withdrawal requests, and maintaining accurate records of all financial transactions associated with your account.
- Delivering gaming services: Providing access to the games, bingo rooms, sports betting markets, and other features of the 12 Bingo platform, and maintaining records of your game activity as required for dispute resolution and regulatory compliance.
- Fraud prevention and platform security: Detecting and preventing fraudulent activity, money laundering, cheating, bonus abuse, and any other behaviour that violates our Terms and Conditions or applicable Philippine law.
- Responsible gaming: Monitoring account activity for patterns that may indicate problem gambling, managing responsible gaming tools you have activated, and complying with PAGCOR's responsible gaming requirements.
- Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
- Marketing (with consent only): Sending you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special events — but only if you have explicitly opted in to receive marketing communications. You can withdraw this consent at any time through your account settings or by contacting support.
- Platform improvement: Analysing aggregated and anonymised usage data to improve the functionality, performance, and user experience of the 12 Bingo platform.
- Legal and regulatory compliance: Meeting our reporting obligations to PAGCOR, complying with court orders, responding to regulatory investigations, and fulfilling any other legal obligations under Philippine law.
Marketing opt-out: If you no longer wish to receive marketing communications from 12 Bingo, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, updating your notification preferences in account settings, or contacting support at support@12bingo.best.
Sharing Your Personal Data
12 Bingo does not sell your personal data to third parties. We share data only where it is necessary to operate the platform, meet our legal obligations, or protect the safety and integrity of our services. The categories of third parties with whom we may share your data are:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card processors receive the payment information necessary to process your transactions. These providers are contractually required to protect your data and use it only for payment processing purposes.
- Identity verification providers: Third-party KYC and document verification services that help us confirm your identity and age as required by PAGCOR. These providers process your ID documents and biometric data under strict data processing agreements.
- Fraud and AML screening services: Providers that screen transactions and accounts against sanctions lists, fraud databases, and politically exposed person (PEP) lists as required under Philippine AML regulations.
- Game providers: Game studios such as Evolution Gaming, Pragmatic Play, and others that provide the games in our lobby. These providers may receive anonymised session identifiers necessary for game delivery, but not your personal account information.
- Cloud and infrastructure providers: Data hosting, backup, and IT infrastructure providers under strict data processing agreements, with data hosted within the Asia-Pacific region.
- Legal and regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, courts, and law enforcement agencies when we are legally required to disclose information or when disclosure is necessary to protect the rights and safety of 12 Bingo or others.
- Professional advisers: Lawyers, accountants, and auditors where necessary for their professional services, under obligations of confidentiality.
12 Bingo does not transfer your personal data outside the Philippines except where strictly necessary for the operation of the platform and where appropriate data protection safeguards are in place, consistent with the requirements of the Data Privacy Act.
Cookies & Tracking Technologies
12 Bingo uses cookies and similar technologies on the platform. Cookies are small text files placed on your device that allow the platform to remember information about your visit and preferences. Here is a breakdown of the types of cookies used by 12 Bingo:
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that store your language and currency preferences. You cannot opt out of essential cookies while using the platform.
- Functional cookies: Remember your platform preferences such as game display settings, responsible gaming configurations, and notification preferences. These improve your experience but are not strictly required for the platform to operate.
- Analytics cookies: Collect anonymised data about how the platform is used — page views, session duration, popular games, and navigation paths. This data helps 12 Bingo improve the platform. Analytics data is aggregated and does not identify you personally.
- Marketing cookies (consent required): Used to deliver relevant promotions and track the effectiveness of marketing campaigns. Marketing cookies are only placed with your explicit consent, which you can provide or withdraw through your cookie settings.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Note that disabling certain cookies may affect the functionality of the 12 Bingo platform.
Data Security
Protecting your personal data is something 12 Bingo invests in seriously — not just as a regulatory obligation but as a basic duty to the players who trust us with their information. The security measures we maintain include:
- Encryption in transit: All data transmitted between your browser or app and the 12 Bingo platform is protected by 256-bit SSL/TLS encryption. The connection is established using current cipher suites and protocols; outdated and insecure protocols are disabled.
- Encryption at rest: Sensitive personal data stored in 12 Bingo's databases — including identity documents, payment details, and contact information — is encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data within 12 Bingo's systems is restricted to employees and contractors who need it for their specific role. Access is controlled through role-based permissions, multi-factor authentication for privileged accounts, and comprehensive audit logging.
- Network security: The platform is hosted in a secured data centre environment with firewalls, intrusion detection systems, and regular penetration testing conducted by independent security firms.
- Payment security: 12 Bingo's payment processing is handled by PCI-DSS-compliant payment providers. Raw card numbers are not stored on 12 Bingo's systems.
- Employee training: All 12 Bingo employees with access to personal data complete data privacy training as part of onboarding and annually thereafter.
Despite our best efforts, no security system is completely impenetrable. If you believe your 12 Bingo account has been compromised, contact support immediately at support@12bingo.best. In the event of a data breach affecting your information, 12 Bingo will notify you and the National Privacy Commission as required by law.
Data Retention
12 Bingo retains your personal data for as long as your account is active and for defined periods after account closure, as required by Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC / identity documents | Duration of account + 5 years after closure | Philippine AML regulations |
| Transaction records | Duration of account + 5 years after closure | Financial recordkeeping requirements |
| Game history | Duration of account + 2 years after closure | Dispute resolution and PAGCOR compliance |
| Support communications | 3 years from last interaction | Legitimate interest |
| Marketing consent records | Until withdrawn + 1 year | Consent management compliance |
| Cookie and analytics data | Up to 13 months from collection | Legitimate interest |
After the applicable retention period ends, 12 Bingo will either securely delete your personal data or anonymise it so that it can no longer be linked back to you. Anonymised data may be retained for longer periods for statistical and analytical purposes.
Your Rights Under the Data Privacy Act
The Philippine Data Privacy Act gives you the following rights over your personal data held by 12 Bingo. You can exercise any of these rights by contacting our Data Protection Officer using the details in Section 13. We will respond within 15 business days of receiving your request.
You have the right to request a copy of the personal data 12 Bingo holds about you. We will provide this in a clear, understandable format within 15 business days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most account information directly through your account settings, or contact the DPO for other corrections.
You may request deletion of your personal data. Note that we may not be able to fulfil erasure requests where retention of the data is required by law (such as KYC records and transaction logs required under PAGCOR and AML regulations).
You may object to specific types of data processing, particularly processing based on legitimate interests. Where your objection is upheld, 12 Bingo will cease the relevant processing unless there are compelling legitimate grounds that override your interests.
Where processing is based on your consent (primarily marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You have the right to receive a copy of personal data you have provided to 12 Bingo in a structured, commonly used, machine-readable format where technically feasible.
If you believe 12 Bingo has violated your data privacy rights and our DPO has not resolved your complaint satisfactorily, you have the right to file a complaint with the National Privacy Commission of the Philippines.
Children's Privacy
The 12 Bingo platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. Age verification is a mandatory part of the registration and KYC process at 12 Bingo — all members are required to confirm their date of birth during registration and to provide government-issued identification confirming their age during KYC verification.
If 12 Bingo discovers that an account has been created by a person under 18, the account will be immediately closed, all bets placed will be voided, and any deposits made will be returned to the original payment method. We will also delete any personal data associated with the account, except where retention is required for legal and regulatory compliance purposes.
If you believe that a minor may have accessed the 12 Bingo platform using your account or a separate account, please contact us immediately at support@12bingo.best.
Third-Party Links
The 12 Bingo platform does not contain links to third-party websites. All navigation on the platform stays within 12bingo.best. However, if you access the 12 Bingo platform through a link from a third-party website, any personal data you provide to that third-party site is governed by their privacy policy, not this one. 12 Bingo is not responsible for the privacy practices of third-party sites that may link to or from the 12 Bingo platform.
Payment processing redirects to GCash, Maya, and other payment providers are a necessary part of transaction processing. When you are redirected to a payment provider's interface, your interaction with that interface is governed by the payment provider's own privacy policy. 12 Bingo does not have access to or control over the data practices of external payment providers beyond the terms of our data processing agreements with them.
Updates to This Privacy Policy
12 Bingo reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, and the regulatory environment. The effective date at the top of this page always shows when the current version was last updated.
For material changes to this policy — changes that significantly affect your rights or the way we handle your data — 12 Bingo will provide advance notice via email to your registered address and through an in-platform notification. For minor updates that do not materially affect your rights, we will update the policy and revise the effective date without separate notification.
Your continued use of the 12 Bingo platform after the effective date of any policy update constitutes your acceptance of the revised policy. If you do not accept the changes, you should stop using the platform and request account closure.
Contact Us & Data Protection Officer
If you want to exercise any of your data rights, have a question about this Privacy Policy, or want to raise a privacy concern, please contact the 12 Bingo Data Protection Officer:
When contacting the DPO, please include your registered email address and a clear description of your request or concern so we can assist you as efficiently as possible. For access requests, please also specify the format in which you would like to receive your data.
If you are unsatisfied with how 12 Bingo has handled your privacy concern after contacting the DPO, you may escalate your complaint to the National Privacy Commission of the Philippines. Information about the NPC and how to file a complaint can be found on the NPC's official website.